Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer Free Shipping* on all rugs. Please refer to our Shipping Policy for more information.
We accepts payments via credit/debit cards, AfterPay and PayPal. All payments are charged immediately (except AfterPay wherein you make 4 equal interest free payments) when you place the order to better ensure that the goods are picked and shipped with the minimum of delay.
We normally dispatch all orders within 1 to 2 working days.Approximate delivery time as per schedule below after dispatch:
|Location||Estimated Shipping Time*|
|Sydney, Brisbane, Melbourne||3-4 business days|
|ACT, Regional NSW, VIC & QLD||5-6 business days|
|Adelaide||5-8 business days|
|Perth||6-10 business days|
|TAS, Regional SA, WA & NT||10-14 business days|
* These are estimated timeframe only.
Your order will be dispatched within 1 to 2 working days and you will be provided a tracking number with every order to track your parcel.
We normally send order confirmation emails to the email id used while placing an order. Should you require an invoice, please contact us here and we will be able to send you an electronic copy of your invoice.
Send us an email